Deliveries,Tracking & Returns

Orders placed before 12pm Mon-Fri will be dispatched standard delivery. Any orders placed after 12pm may be sent out the following working day. This does not apply to any printed/custom or Leisurewear orders. Orders involving



BAG IT PRICE £7.95+VAT PER PARCEL
Wherever possible we will try to fit your order in a document pack which will then be charged at the above price. The maximum weight is5Kg and this service is subject to this maximum weight and your order fitting into the packaging.

ORDER VALUE UP TO £249.99 (Amount before VAT) = £9.95 +VAT PER PARCEL WITH (YODEL)
ORDER VALUE UP TO £249.99 (Amount before VAT) = £11.95 +VAT PER PARCEL WITH (DPD)

ORDER VALUE £250+ (Amount before VAT) = FREE CARRIAGE WITH (YODEL)
ORDER VALUE £250+ (Amount before VAT) = £2 +VAT PER PARCEL WITH (DPD)

BEFORE 12PM (NOON) £12.95 +VAT PER PARCEL
BEFORE 10:30am £19.95 +VAT PER PARCEL

EXPRESS 48 LARGE BOX items (48hour service)
(Wooden Foam Bokken’s, Wooden Foam Jo’s, Wooden Foam Bo’s, Shinai, metal leg stretcher).ORDER VALUE UP TO £250+ (Amount before VAT) = FREE CARRIAGE + £14+VAT PER PARCEL
ORDER VALUE UP TO £249.99 (Amount before VAT) = £22+VAT PER PARCEL

OFFSHORE
(Isle Of Man, Highlands, Islands, Southern Ireland, Northern Ireland, Guernsey)
£22 +VAT PER PARCEL 48hour service

ALL MATS WILL HAVE CARRIAGE CHARGED AT COST

Please be aware that under the current circumstances, orders may be delayed in being sent out. We are working on a first come first serve basis which may cause some delays. These delays are likely to be greater when we receive incoming shipments of bulk orders.
Ki Martial Arts shall not be liable to move the goods further than the front door of any premises, and shall not be liable to enter any premises, or carry the goods up any stairs. There will be additional charges for each failed delivery or collection.
All orders will be sent on overnight carriage unless specified. Carriage charges are for mainland only including England, Wales and some areas of Scotland. Additional charges will be incurred for some Scottish postcodes, Northern Ireland and all offshore deliveries. Overnight delivery may not be available to some of these areas. Any printing or custom orders will take longer to dispatch.

OVERNIGHT CARRIAGE IS NOT A GUARANTEED SERVICE. IF THERE IS A SERVICE FAILURE CAUSED BY THE CARRIER WE REGRET THAT A FULL
REFUND OF CARRIAGE CANNOT BE GIVEN. AN EX GRATIA CREDIT ONLY MAY BE RAISED FOR YOUR ACCOUNT.

SATURDAY DELIVERY EXTRA CHARGES (per pack/parcel)
BAG IT
All day £11.95 +VAT PER PARCEL WITH (DPD)
Before 12pm (noon) £14.95+VAT PER PARCEL WITH (DPD)
Before 10:30am £19.95 +VAT PER PARCEL WITH (DPD)

PARCEL
All day £14.95 +VAT PER PARCEL WITH (DPD)
Before 12pm (noon) £16.95 +VAT PER PARCEL WITH (DPD)
Before 10:30am £22.95 +VAT PER PARCEL WITH (DPD)

custom work or printing will take longer to dispatch. All dispatch times are dependent upon external couriers.
Please be aware that under the current circumstances, orders may be delayed in being sent out. We are working on a first come first serve basis which may cause some delays. These delays are likely to be greater when we receive incoming shipments of bulk orders.


TRACKING
As soon as we have dispatched your order you should receive an email or text to let you know. If you do not receive your order within the expected delivery time you should contact our customer service team who can track down your order. Please have your order number to hand; this will help us deal with your query as efficiently as possible.


DELIVERY PRICING


Ki Martial Arts shall not be liable to move the goods further than the front door of any premises, and shall not be liable to enter any premises, or carry the goods up any stairs. There will be additional charges for each failed delivery or collection.
All orders will be sent on overnight carriage unless specified. Carriage charges are for mainland only including England, Wales and some areas of Scotland. Additional charges will be incurred for some Scottish postcodes, Northern Ireland and all offshore deliveries. Overnight delivery may not be available to some of these areas. Any printing or custom orders will take longer to dispatch.


RETURNS PROCEDURES

NO CUSTOM, SPECIAL OR SALE ITEMS WILL BE ACCEPTED FOR REFUNDS OR EXCHANGES.
NO MATS WILL BE ACCEPTED FOR RETURN IF DAMAGED OR USED.
Please telephone or email our office before returning any item. A returns number must be requested. We will need to know the invoice number, items being returned and the reason for return. Refunds may be refused if this procedure is not followed.
Please return your item/items to Ki Martial Arts Ltd 119-120 King Street, Plymouth, PL1 5JD.


RETURNED GOODS
Goods will only be accepted back at our discretion. Printed/customised goods will not be accepted back under any circumstances.

The contents of this publication were accurate and up to date at the time of printing in January 2023. The company reserves the right to change or modify all products described and illustrated in the catalogue. All prices and details are correct at the time of printing. The Company reserves the right to amend prices and specifications or otherwise without prior notice.