DELIVERIES/RETURNS/ORDER TRACKING

Orders placed before 12pm Mon-Fri will be dispatched standard delivery. Any orders placed after 12pm will be sent out the following working day. This does not apply to any printed/custom or Leisurewear orders.

Order Tracking
As soon as we have dipstahced your order you should receieve an email or text to let you know. If you do not receive your order within the expected delivery time you should contact our customer service team who can track down your order. Please have your order number to hand; this will help us deal with your query as efficiently as possible.

Delivery prices UK mainland

BAG IT PRICE £6.95+VAT PER PARCEL
ORDER VALUE UP TO £149.99 (Amount before VAT) = £8.50 +VAT PER PARCEL
ORDER VALUE £150+ (Amount before VAT) = FREE CARRIAGE
BEFORE 12PM (NOON) £10.50 +VAT PER PARCEL
BEFORE 10:30am £18.50 +VAT PER PARCEL

SATURDAY DELIVERY EXTRA CHARGES (per pack/parcel)
EXPRESS PACK
All day £10.50 +VAT

NEW CHARGES FOR ITEMS OVER 1M
EXPRESS 48hour LARGE BOX Charges for over 1.5m -2.5m Mainland UK
£17+vat per box 48hour service Parcel force: Rates for: Bo, shinai, leg stretcher, bokken,

OVERNIGHT CARRIAGE IS NOT A GUARANTEED SERVICE. IF THERE IS A SERVICE FAILURE CAUSED BY THE CARRIER
WE REGRET THAT A FULL REFUND OF CARRIAGE CANNOT BE GIVEN. AN EX GRATIA CREDIT ONLY MAY BE RAISED
FOR YOUR ACCOUNT.

Delivery prices to Highlands& Islands
HIGHLANDS

2-5 day service £18.50+vat
ISLANDS
2-5 day service £18.50+vat

Returns procedures

NO CUSTOM, SPECIAL OR SALE ITEMS WILL BE ACCEPTED FOR REFUNDS OR EXCHANGES.
NO MATS WILL BE ACCEPTED FOR RETURN IF DAMAGED OR USED.

Please telephone or email our office before returning any item. A returns number must be requested. We will need to know the
invoice number, items being returned and the reason for return.
Please return your item/items to Ki Martial Arts Ltd 119-120 King Street, Plymouth, PL1 5JD.

RETURNED GOODS
Goods will only be accepted back at our discretion. Printed/customised goods will not be accepted back under any
circumstances.
The contents of this publication were accurate and up to date at the time of printing in November 2021. The company
reserves the right to change or modify all products described and illustrated in the catalogue. All prices and details are
correct at the time of printing. The Company reserves the right to amend prices and specifications or otherwise without
prior notice.