Refunds and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, send it to :
Ki Martial Arts Ltd
119-120 King Street
Plymouth
PL1 5JD
Along with a receipt or invoice, and a reason for returning the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email or Whatsapp to notify you that we have received your returned item. Your refund will then be processed, and will automatically be applied to your original method of payment.
Please note sale items are not included in the returns or refunds policy.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kico.co.uk
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@kico.co.uk and send your item to:
Ki Martial Arts Ltd
119-120 King Street
Plymouth
PL1 5JD